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Featured Service:

Inpatient Consumer Survey ©


NRI recognizes the importance of integrating patients’ perceptions of care into standard performance measures. NRI developed the Inpatient Consumer Survey (ICS) in 2002, endorsed by NQF in 2010, to gather patient’s evaluation of their inpatient care. The survey provides a summary of patients’ evaluations on key areas of their experience of care.  It is available in both English and Spanish versions.  Currently, there are approximately 80 facilities that participate nationwide in the ICS with NRI.


Partner with us to see how this survey can help your organization. 

Comments & Reviews


“Our hospitals have found the patient surveys to be very useful for identifying and measuring the success of performance improvement projects. In distributing the surveys, our patient advocates and peer specialists utilize them as a means to further connect with patients before discharge."

    ~ Osawatomie State Hospital / Rainbow Mental Health Facility