Benchmarking Services Allow Robust and Specialized Comparisons to Use the Patient Voice to Improve Care


There is no charge to individual psychiatric facilities to use the survey under the terms of use agreement established by the NRI. However, to access the ICS benchmarking services facilities must participate in the ICS module of NRI’s performance measurement system known as BHPMS. For a low annual fee, facilities receive:


  • Live, interactive, web-based orientation during the ICS measure set enrollment process

  • Access to a network of other psychiatric hospitals with a broad range of services

  • Personal and direct, one-on-one, technical support

  • Live, monthly educational webinars

  • Secure and confidential services meeting HIPAA standards

  • Spanish and English versions of the survey instrument

  • Bilingual, Spanish-English, personal support and resources

  • Access to the only comprehensive comparison reports containing national averages by domain and stratification

  • Access Database tool for data entry and storage

  • Comprehensive toolkit, including documents such as File Layouts, Measure Descriptions, Quality Improvement Documents, and much more


Review our brochure for more information!