Outpatient Performance Measurement


Outpatient performance measures focus on persons receiving services from community programs, such as mental health centers, outpatient clinics, and private independent providers. Several metrics have been promoted over the past several years that aim to address the critical concepts of recovery, person-centered care, and integrated care. In addition, traditional metrics are used to provide longitudinal data on the movement of the system in terms of access, process, and outcome of care.


Individual-level outpatient measures developed and tested include, but are not limited to: housing stability, criminal justice involvement, improved functioning, and educational attainment.


Organizational-level outpatient measures developed and tested include, but are not limited to: provision of best-practices/services, mortality rates, and readmission rates.


The most challenging aspect of performance measures for outpatient programs is the issue of defining the population of interest, as many programs have an enrolled-in-service caseload that may receive sporadic services depending on need, much like managed healthcare.


We have assisted state agencies, professional organizations and providers develop, test and implement meaningful measures for outpatient settings.


Please contact NRI@nri-inc.org for more information.

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